The Rhode Island Airport Corporation (RIAC) is pleased to announce a new customer service initiative to help familiarize new or novice air travelers with Rhode Island T. F. Green International Airport (PVD). Starting April 19th, the airport will launch a new “Flying Familiarization Program” which seeks to provide new travelers and those unfamiliar with Rhode Island T. F. Green International Airport with an opportunity to visit the airport before travel and learn what to expect throughout their entire airport and aviation experience – from curb to gate to boarding the aircraft.
Free “classes” administered by RIAC’s customer service team will be held on the third Tuesday of each month with options for afternoon or evening classes. The program involves a visit to the airport and overview of every aspect of one’s travel experience. Topics will include parking, airline check-in processes, services and other amenities, an overview of Transportation Security Administration procedures, a tour of the airport departures and arrivals lobbies and an overview of what to expect upon return to PVD.
“Studies have shown that 40% of the general population reports some fear or anxiety associated with flying,” said Tim Pimental, Vice President, Customer Service for the Rhode Island Airport Corporation. “Others may not have flown for several years due to the pandemic and may be nervous about the “new normal” of air travel. Recognizing the stress that first-time or novice flyers can encounter, the PVD customer care team recognizes that everyone deserves to have a comfortable and positive air travel experience.”
The program is family friendly, and may be of benefit to people of all ages, abilities or special needs to learn what amenities and support can be made available. The first class is scheduled for April 19, 2022. To learn more, or to schedule your own “Flying Familiarization” class, contact RIAC Customer Service at 401-691-2000 or email CustomerService@PVDairport.com.
About Rhode Island T. F. Green International Airport: A convenient and low-cost gateway to New England, Rhode Island T. F. Green International Airport (PVD) has a large catchment area with 7.5 million residents within 90 minutes of the airport. It attracts passengers from nearby Massachusetts and eastern Connecticut. PVD is located just outside of Providence, Rhode Island. Well known for ease of traveler access, affordable parking, and faster security lines, Rhode Island T. F. Green International Airport was named as one of USA Today’s Readers’ Choice Best Small Airports” for 2021, “Top Three” in Travel + Leisure’s “World’s Best 2021” Awards and was most recently named 5th “Best Airport” in the U.S. in the Condé Nast Traveler Readers’ Choice Awards. With three Top 5 rankings in 2021, Rhode Island T. F. Green International Airport has now earned the distinction of being the only airport in the Northeast to receive honors from all three major travel publications.