The Rhode Island T. F. Green International Airport is committed to providing facilities, programs, policies and practices that ensure the best possible travel experience for all who pass through the airport.
If you need assistance, please inform your airline in advance. Most airlines have options through their reservation systems that allow travelers to identify specific needs and will work to accommodate those needs appropriately. When checking in, please notify an airline representative if you need wheelchair assistance to the gate. If you have questions about the screening process or require special assistance, please visit the TSA website or call the TSA Cares Helpline at (855) 787-2227. Additional helpful information can be found below.
If you need language assistance while at the airport, please visit the Information Booth located on the lower level of the airport terminal. Airport employees that speak different languages are available to help. A translator service can also be contacted if necessary.
- Immediately to the left of the escalators in the center of the building (glass elevator)
- On the far right near the JetBlue check-in counters
- On the near left near the Delta check-in counters
- On the near right where the InterLink meets the terminal
The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of the Rhode Island Airport Corporation (RIAC). This Grievance Procedure is established to meet the requirements of the ADA, and to provide a process to ensure better service to all customers using Rhode Island T. F. Green International Airport and other RIAC facilities. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of RIAC, its tenants, or service providers. RIAC’s HR Policies and Procedures govern employment-related complaints of disability discrimination. The link below provides an explanation of the ADA Complaint Procedure, as well as, a Complaint Form to be filed with RIAC.
In accordance with Title II of the Americans with Disabilities Act (ADA), it is the policy of the Rhode Island Airport Corporation (RIAC or Airport) to provide individuals with disabilities with a reasonable modification to its policies, practices, and procedures to ensure access to Airport programs, facilities, and activities. Whenever possible, individuals should make such requests for modifications before RIAC is expected to provide the modification. Further information can be found in RIAC’s ADA Policy. A reasonable accommodation request may be made by the person with the disability, or by another person on behalf of the disabled person, and may be made to the Airport or to a stakeholder directly. Reasonable accommodation requests can be made to the Airport via the ADA Coordinator using the contact information found below. If the request is made outside of business hours (M-F, 8AM-5PM), please contact RIAC Dispatch at (401) 691-2247.
Sunflower Lanyard Program
Providing the best passenger experience is the goal of everyone in the airport community. As part of that commitment, Rhode Island T. F. Green International Airport is pleased to be part of a new program called the Sunflower Lanyard Program. The Sunflower Lanyard Program was introduced by Gatwick Airport in 2016 and is now in place in more than 25 U.S. airports and 72 airports around the world. Wearing the lanyard (or other program items) will allow a passenger with a hidden disability to discreetly signal to airport staff that they may need additional assistance or extra time to complete a task when traveling through an airport.
Passengers can request a Sunflower Program item via an online application or by contacting airport customer service directly. There are several items that can be requested depending on the passenger’s specific needs/comfort. All of these items will have the sunflower logo on them for easy recognition. Airport staff have been trained to recognize the branded item and will know this person may need extra assistance. If you feel this program may benefit you, please be sure to submit your request at least one week in advance to allow us to have the items available for you.
Sunflower Program Frequently Asked Questions
Any traveler or caregiver that wants a discreet way to notify airport staff that they may need some additional assistance or patience going through the airport process.
Please note that not all airports are currently participating in this program. While the program is becoming better known, you may arrive in other airports and have contact with their airline staff, TSA agents, and/or airport employees that are not aware of your request for additional assistance.
No, you are not required to disclose any information. If you would like to disclose the type of assistance you may need, you may do so but are not required to.
Please provide an email address or phone number on the Request Form at least one week prior to your departure date. Customer Service staff will contact you to make arrangements for pick-up of the requested item or item(s).
No. If you require this level of assistance or wheelchair assistance, please contact your airline directly. If you have not already done so, contact your airline and make them aware of any special assistance requirements you may need.
The Hidden Disability items do not give you fast-track access through the screening checkpoint. The item will be recognized by the screeners and they will know that you may need some additional assistance as you proceed through the screening checkpoint.
You may also contact TSA directly to request assistance as part of the agency’s TSA Cares Program.
The item(s) do not guarantee you help with your luggage. If luggage assistance is required, please contact your airline to see what assistance they may be able to provide.
49 CFR Part 21 Unlawful Discrimination
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” 42 U.S.C. Section 2000d. The Rhode Island Airport Corporation, and its employees, airport operators, lessees, tenants, concessionaires, contractors, and airlines will not deny public services, employment, and program opportunities to any person at Rhode Island T. F. Green International Airport due to race, color, national origin, and disability or be otherwise subjected to discrimination pursuant to the Code of Federal Regulations, Department of Transportation, Part 21 -Title VI of the Civil Rights Act of 1964.
Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI should report the complaint to the Disability/Title VI Coordinator at (401) 691-2288 or in-person by filing a complaint at the information booth at the airport. Discriminatory allegations may also be filed with the Federal Aviation Administration: